Solving service issues quickly and accurately
That’s our core business
If you have a mechanical fault or your CNC machine software is displaying an error message, please contact our Customer Service department by telephone or e-mail. You will get to speak directly to one of our experienced Customer Support Engineers.
Do you need help? We always start with a remote diagnosis. We do this to determine the problem and, if possible, to solve it right away. If it cannot be solved remotely, we will send a service engineer to you. Because our machines are built in-house, we have the majority of parts in stock. The service engineer who visits always has a well-stocked service van and can therefore work very efficiently. A single visit is often enough to repair your machine.