February 17, 2025
A great customer review of our Unisign ‘Service in One Stop’
On Friday, November 8, 2024, HOMAG Kantentechnik contacted us with an urgent issue: The automatic tool change on the tilting holder had stopped and was no longer functioning in automatic mode. A manual programming test of the H-functions showed that the basic functions were available, but the machine stopped due to a missing signal from a read contact.
Unisign responded immediately and assigned a service technician who was on-site the very next working day. Thanks to our ‘Service in One Stop’ approach, the technician had all the necessary spare parts on hand, conducted a detailed analysis, and replaced the defective read contact. The machine was fully operational again the same day – a real added value for our customer!
Customer feedback: fully satisfied with Unisign Service
After the repair was completed, HOMAG Kantentechnik provided feedback on our service:
- Response time – The technician was on-site on the next possible working day. Production could resume smoothly.
- Spare parts availability – The required parts were available on time and efficiently delivered.
- Quality of maintenance and repair – Full production readiness was restored.
- Competence of the service technician – The Unisign technician was rated as knowledgeable and highly competent.
- General feedback – HOMAG Kantentechnik praised the fast and effective handling of service requests. Issues are promptly addressed and preferably diagnosed remotely. If a solution is not possible this way, a technician is dispatched quickly.
We sincerely thank HOMAG Kantentechnik for their trust in our service. Our goal remains to resolve machine issues with minimal downtime – reliably, efficiently, and in just one visit (‘Service in One Stop’)!

























































































































































